Since its inception, ITIL has become a world-wide de facto standard for best practices in IT service management. ITIL has been criticized on several fronts. Configuration management, when used strictly for software development, is called Software Configuration Management (SCM).
The most current revision of PRINCE2 was released in 2005 by the Office of Government Commerce, and it is currently undergoing a refresh for 2008-9. Project management is a complex discipline and it would be wrong to assume that blind application of PRINCE2 will result in a successful project. Change And Configuration Management Cmdb Service ITIL A means for capturing and assessing project issues is suggested together with the way in which corrective action should be taken.
Warm start - This is an option used by organizations that need to recover IT services and facilities within a 24- to 72-hour period. Is ITIL V 3 Training Worth the Cost?
Service Level Management is the primary interface with the customer (as opposed to the user, who is serviced by the Service Desk).
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