IT Service Management ITIL

Software asset management (SAM) is the practice of integrating people, processes and technology to allow software licenses and usage to be systematically tracked, evaluated and managed. The goal of 'Problem Management' is to resolve the root cause of incidents and thus to minimize the adverse impact of incidents and problems on business that are caused by errors within the IT infrastructure, and to prevent recurrence of incidents related to these errors. ITIL v3, published in May 2007, comprises 5 key volumes.

In April 2001 the CCTA was merged into the Office of Government Commerce (OGC), an office of the UK Treasury. This meant that adoption of CCTA guidance such as ITIL was delayed, as various other departments fought to take over new responsibilities. IT Service Management ITIL The Service Desk function is known under various names.

The Practitioner Level provides the skills necessary for the process owner, managers and staff members. The primary functions of the Service Desk are widely known.

Ensuring that the agreed IT services are delivered when and where they are supposed to be is of vital importance.