The Infrastructure Management processes describe those processes within ITIL that directly relate to the ICT equipment and software that is involved in providing ICT services to customers. It includes the necessary combination of Business (and overall IS) strategy, with technical design and architecture. IT departments primarily have been self-contained entities that were focused strictly on running operating systems, mainframes, and min-computers, fixing desktop computers and maintaining other IT equipment, or developing in-house software.
On the basis of close monitoring the project can be carried out in a controlled and organized way. Early consumers have paid dearly to get in early on the technology and ROI can be difficult to solidify on investment. ITIL Version 3 Implemented properly, ITIL can result in significant cost savings, improved services, clearly defined IT roles and ways to measure progress.
Local Service Desk: to meet local business needs - is practical only until multiple locations requiring support services are involved. Full Release: means that the entire software program will be deployed.
After implementation has been completed, the process needs to be maintained as part of business as usual.
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