ITIL V3

The fundamental purpose of Configuration Management is to establish and maintain the integrity and control of software and hardware products (e.g. servers, source code, patches, documents, CPU s etc) throughout a project s life cycle. IT departments primarily have been self-contained entities that were focused strictly on running operating systems, mainframes, and min-computers, fixing desktop computers and maintaining other IT equipment, or developing in-house software. ITIL gives a detailed description of a number of important IT practices with comprehensive checklists, tasks and procedures that can be tailored to any IT organization.

The Service Level Manager relies on all the other areas of the Service Delivery process to provide the necessary support which ensures the agreed services are provided in a cost effective, secure and efficient manner. The goals of release management are vitally important. ITIL V3 The next stage should be planned and the overall project plan, risk log and business case amended as necessary.

An example of a common cost is the investment required by the introduction of risk management. A plan often involves the use of a location that provides power and telecommunications, where companies can use their own equipment.

Operational management - As the ITSCM process needs to be maintained.