ITIL IT Service Management

There is a lot of confusion about ITIL, stemming from all kinds of misunderstandings about its nature. The set of best practices, which were developed in the UK in the 1980s, have become the standard for IT service management globally, despite the fact that the framework represents a dramatic shift from traditional IT thinking. A voluntary registry of ITIL-certified practitioners is operated by the ITIL Certification Register.

Divided into manageable stages, the method enables an efficient control of resources. ITSM is characterized by customer focus, or fusion of business and IT goals, and optimizing the cost/performance of IT services, thus ensuring IT dollars are spent on business needs.

ITIL IT Service Management PRINCE2 is a process-driven project management method which contrasts with reactive/adaptive methods such as Scrum.

Over the last three years more than 400 seizures of counterfeit Cisco network hardware and labels with an estimated retail value of more than $76 million have been seized. Resilience: A measure of freedom from operational failure and a method of keeping services reliable.

Tasks include handling incidents and requests, and providing an interface for other ITSM processes.