ITIL ITSM

The ITIL Toolkit is very widely employed. ITIL encourages company leaders and IT professionals to think of IT as a business that serves customers, not only to improve the efficiency of operations, but also to ensure that IT is aligned with an organization's overall goals. Software asset management (SAM) is the practice of integrating people, processes and technology to allow software licenses and usage to be systematically tracked, evaluated and managed.

PRINCE2 was released in 1996 as a generic project management method. The guide to IT service management is vital for operational performance in many companies. ITIL ITSM The high-level activities are Application Sizing, Workload Management, Demand Management, Modeling, Capacity Planning, Resource Management, and Performance Management.

An operating system image can also contains specific applications. Ishikawa diagrams can be defined in a meta-model.

The IT Service Management Forum (itSMF) is an international users group. Its role is to promote the adoption of IT service management worldwide.